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Privacy Policy

1. Introduction

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River Retreats at Bay Pointe ("we," "us," or "our") is committed to protecting the privacy of our website visitors, guests, and customers ("you"). This Privacy Policy outlines how we collect, use, maintain, and disclose information collected through [www.bpriverfront.com] ("Site") and in the course of managing your rental booking.

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2. Information We Collect

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We collect information primarily to facilitate bookings and improve your experience. This information falls into two categories:

 

Personal Identification Information (PII) - Name, email address, phone number, mailing address, driver's license/ID (for rental agreement verification), payment details (via a secure third-party processor). Ex: To process bookings, verify guest identity, execute the rental agreement, and communicate updates.

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Non-Personal Identification Information - Browser name, type of computer or device, technical information about the means of connection to our Site (e.g., operating system, Internet service provider), and website usage (pages visited, time spent). Ex: To analyze website performance, improve user experience, and market our services effectively.

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3. How We Collect Information

 

We collect information through the following methods:

  • Direct Interaction: When you fill out a contact form, request availability, sign a rental agreement, or send us an email.

  • Booking Platforms: When you book through third-party sites (e.g., Vrbo, Airbnb), they provide us with the necessary PII to manage your reservation.

  • Website Cookies: Our Site may use "cookies" to enhance the user experience, track website traffic, and remember your preferences.

 

4. How We Use the Collected Information

 

River Retreats at Bay Pointe collects and uses your personal information for the following purposes:

  • To Process Transactions: To execute and manage your reservation, rental agreement, and payment.

  • To Send Periodic Emails: To respond to your inquiries, questions, and other requests. Booking confirmations and communication regarding your stay (check-in/out procedures) will be sent to the provided email address.

  • To Improve Customer Service: Information helps us respond more efficiently to your service requests and support needs.

  • To Personalize User Experience: We may use aggregated, non-personal data to understand how our users, as a group, utilize the services and resources provided on our Site.

 

5. How We Protect Your Information

 

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

  • Payment Security: All sensitive and private data exchange between the Site and its users happens over an SSL secured communication channel and is encrypted and protected with digital signatures. We use a third-party, PCI-compliant payment processor and do not directly store your credit card information.

 

6. Sharing Your Personal Information

 

We do not sell, trade, or rent your Personal Identification Information to others. We may share generic aggregated demographic information (not linked to any personal identification information) with our business partners for the purposes outlined above. We will only disclose PII in the following limited circumstances:

  • Law Enforcement: When required by law or in response to a court order.

  • Service Providers: To trusted third-party contractors who assist us in operating our business and website, such as property management software, cleaning vendors, and maintenance technicians (only the information necessary to perform their duties).

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7. Third-Party Websites

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Users may find advertising or other content on our Site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties (e.g., links to booking platforms like Vrbo). We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site.

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8. Changes to This Privacy Policy

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River Retreats at Bay Pointe has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

 

9. Your Acceptance of These Terms

 

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

10. Contacting Us

 

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

River Retreats at Bay Pointe

bpriverfront@gmail.com

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Policy last updated on: November 25, 2025

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